Tim Arbour
tarbour@in-telecom.com
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Faxing from ITC Cloud portal
Published November 30th, 2021 by Tim Arbour
How to Fax in ITC Cloud Portal Log into Portal- https://portal.itccloud.com/ If you have office manager privileges you will need to select your name in top right (Image Below) > then refer to Image 2 if you are a standard user (skip to page 2> Select Fax icon (Inbound faxes show here) > Send Fax > Follow Instructions (Select Add Cover
Is the cloud reliable?
Published November 15th, 2021 by Tim Arbour
Yes! ITC Cloud is backed by three data centers across the US, which provide a full failover operational mode.
How can I tell which cloud-based solution is right for my business?
Published November 15th, 2021 by Tim Arbour
It’s simple: get in touch and we’ll help you make an informed decision. We take great pride in supplying people with only the solutions that they truly need!
Can I keep my existing phone number? Would I have to fully replace my phone system?
Published November 15th, 2021 by Tim Arbour
Yes, your current phone numbers can be retained. And no, you would not need to purchase any new devices; ITC Cloud provides all the necessary hardware.
Unblocking Restricted Email User
Published January 10th, 2022 by Tim Arbour
<If user is receiving this bounce back message> "Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send messages outside of your organization. Contact your email admin for assistance." If rece
Our company is moving to a new location and we are looking at a new phone system. Can you help?
Published November 15th, 2021 by Tim Arbour
Of course! ITC Cloud makes moving extremely simple. Reach out to one of our account specialists at 1-888-470-0614 and they’ll walk you through the process. Switching to ITC Cloud when changing locations can save you time and money, a win-win situation!
ITC Cloud Call Center Reporting
Published January 4th, 2022 by Tim Arbour
https://static.helpjuice.com/helpjuice_production/uploads/upload/image/10491/1704583/ITC_Cloud_Call_Center_Reporting.pdf
What kind of tech support/training do you offer?
Published November 15th, 2021 by Tim Arbour
Our highly proficient support teams are at your disposal 24/7. When implementing a solution, we also offer on-site training completely free of charge. On our support page, you will find all our training videos and support documents as well. See below for more information!
What is VoIP and how does it work?
Published November 15th, 2021 by Tim Arbour
VoIP stands for Voice over Internet Protocol, which is the technical term that refers to voice communications over the public Internet. Similar to data being transmitted when browsing the Internet, VoIP converts data packets as voice signals to support numerous voice applications. With a reliable internet source, VoIP provides voice communications t
Will I still have 911 service?
Published November 15th, 2021 by Tim Arbour
Absolutely! Your address given to us at the time of partnership is what will be used for 911 emergencies.
What is ITC Cloud?
Published November 15th, 2021 by Tim Arbour
ITC Cloud is a simple, reliable, unified communications solution for businesses. We give you the ability to work from anywhere, on any device – desk phone, cell phone, or computer – in a seamless manner. We make moving to the cloud easy! ITC Cloud cares about the overall efficiency of your business, providing 24/7 help desk support. We take pride in